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MBA-INFORMATION-TECHNOLOGY-SICSR in It Service Management at Symbiosis International University (SIU)
Pune, Maharashtra
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About the Specialization
What is IT Service Management at Symbiosis International University (SIU) Pune?
This IT Service Management program at Symbiosis International University (SICSR) focuses on equipping future IT leaders with the skills to effectively manage IT services, ensuring alignment with business objectives. India''''s rapidly expanding digital economy and IT services sector demand professionals adept at optimizing IT operations, making this specialization highly relevant for the evolving market landscape. It emphasizes best practices, frameworks like ITIL, and strategic approaches to service delivery.
Who Should Apply?
This program is ideal for fresh graduates with a technical or business background seeking entry into IT service delivery roles within Indian and global IT firms. It also suits working professionals from IT operations or support looking to transition into management, upskill their expertise in service frameworks, or career changers aiming for a strategic role in IT. A foundational understanding of IT systems is beneficial, preparing individuals to excel in a dynamic environment.
Why Choose This Course?
Graduates of this program can expect to pursue rewarding career paths such as IT Service Manager, IT Consultant, Service Delivery Manager, or ITIL Process Manager within leading Indian and multinational companies. Entry-level salaries typically range from INR 6-10 LPA, with experienced professionals potentially earning INR 15-30+ LPA depending on roles and companies. The program prepares students for ITIL certifications, enhancing their growth trajectory in the Indian IT Service Management domain.
Student Success Practices
Foundation Stage
Build Strong IT & Business Fundamentals- (Semester 1-2)
Dedicate time to master core concepts in Management Information Systems, Databases, and Business Statistics. Utilize online platforms like NPTEL for supplementary learning in data analytics and Coursera for management principles to strengthen foundational knowledge.
Tools & Resources
NPTEL courses, Coursera/edX for business essentials, SQL practice platforms
Career Connection
A robust foundation in both IT and business is critical for understanding IT service delivery challenges and making informed decisions, which is highly valued in entry-level IT management roles during campus placements.
Develop Effective Communication and Presentation Skills- (Semester 1-2)
Actively participate in group discussions, presentations, and workshops focused on business communication. Join college clubs like Toastmasters or debating societies to refine verbal and non-verbal communication, crucial for client and stakeholder interactions.
Tools & Resources
Toastmasters International (local chapters), Public speaking workshops, Business communication textbooks
Career Connection
Excellent communication skills differentiate candidates in interviews and are vital for managing teams and client relationships in the Indian IT service industry, leading to better internship and placement opportunities.
Engage in Peer Learning and Collaborative Projects- (Semester 1-2)
Form study groups to discuss complex topics, work collaboratively on assignments, and teach concepts to peers. Initiate mini-projects that simulate real-world IT problems, leveraging diverse skill sets within the group.
Tools & Resources
Microsoft Teams for collaboration, GitHub for code sharing, Campus library group study rooms
Career Connection
Developing teamwork and collaborative problem-solving abilities early prepares students for project-based work in IT firms and demonstrates readiness for cross-functional roles, which is a key hiring criterion for Indian tech companies.
Intermediate Stage
Pursue ITIL Certification & Framework Understanding- (Semester 3)
Begin studying for the ITIL 4 Foundation certification alongside relevant coursework. Utilize official ITIL publications, online courses from accredited providers, and mock exams to prepare, as this is a cornerstone of IT Service Management.
Tools & Resources
ITIL 4 Foundation official guide, Axelos accredited training providers, Udemy/Coursera ITIL courses
Career Connection
ITIL certification is highly sought after by Indian IT service companies for roles like Service Analyst or Junior Service Manager, significantly boosting employability and demonstrating specialized knowledge.
Seek Industry Internships and Live Projects- (Semester 3)
Proactively apply for summer internships in IT service management roles at Indian MNCs or consulting firms. Focus on gaining hands-on experience in areas like incident management, service desk operations, or IT infrastructure support.
Tools & Resources
College placement cell, LinkedIn Jobs, Internshala for Indian startups/SMEs
Career Connection
Practical industry exposure through internships is invaluable for understanding real-world challenges in the Indian IT services sector and often leads to pre-placement offers, streamlining career entry.
Network with IT Service Management Professionals- (Semester 3-4)
Attend industry seminars, webinars, and conferences (e.g., those hosted by NASSCOM or IT service providers) to connect with professionals. Utilize LinkedIn to build a professional network and seek mentorship opportunities.
Tools & Resources
LinkedIn professional networking, NASSCOM events, IT service industry meetups
Career Connection
Networking opens doors to hidden job opportunities, provides industry insights, and can lead to mentorship that is crucial for navigating career growth in the competitive Indian IT landscape.
Advanced Stage
Undertake Specialization-aligned Dissertation/Research- (Semester 4)
Choose a dissertation topic that aligns with current trends in IT Service Management, such as AI in service automation, cloud service governance, or DevOps adoption. Focus on generating actionable insights relevant to the Indian market.
Tools & Resources
JSTOR, IEEE Xplore for research papers, Market research reports, Faculty mentors
Career Connection
A well-researched dissertation demonstrates deep expertise and critical thinking, making graduates attractive to firms seeking specialists and potentially leading to publication or industry recognition.
Master Advanced IT Service Management Tools & Technologies- (Semester 4)
Gain proficiency in leading ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy. Explore automation tools and scripting languages relevant to IT operations and service delivery through online courses or workshops.
Tools & Resources
ServiceNow Developer Program, Jira free trials, PowerShell/Python for automation
Career Connection
Hands-on experience with industry-standard ITSM tools is a critical skill for direct employability in Indian IT service companies, enabling graduates to hit the ground running in operational and managerial roles.
Refine Interview & Case Study Skills for Placements- (Semester 4)
Participate actively in mock interviews, group discussions, and case study competitions organized by the college placement cell. Focus on articulating IT service management concepts, strategic thinking, and problem-solving approaches relevant to the industry.
Tools & Resources
Placement cell workshops, Online case study resources (e.g., Victor Cheng), Peer practice sessions
Career Connection
Strong performance in interviews and case studies is paramount for securing desirable placements with top-tier IT companies and consulting firms in India, demonstrating readiness for management-level responsibilities.
Program Structure and Curriculum
Eligibility:
- Graduate from any recognised University/ Institution of National Importance with a minimum of 50% marks or equivalent grade (45% for SC/ST)
Duration: 4 semesters / 2 years
Credits: 120 Credits
Assessment: Internal: 60%, External: 40%
Semester-wise Curriculum Table
Semester 1
| Subject Code | Subject Name | Subject Type | Credits | Key Topics |
|---|---|---|---|---|
| 201.101 | MANAGEMENT ACCOUNTING | Core | 4 | Financial Statement Analysis, Cost Accounting Techniques, Budgeting and Forecasting, Variance Analysis, Investment Decisions, Working Capital Management |
| 201.102 | ORGANIZATIONAL BEHAVIOUR | Core | 4 | Individual Behavior in Organizations, Group Dynamics and Teamwork, Motivation and Leadership, Organizational Culture, Conflict Management, Change Management |
| 201.103 | MANAGEMENT INFORMATION SYSTEMS | Core | 4 | Information Systems Fundamentals, Enterprise Systems, Data Management, Decision Support Systems, E-commerce and Digital Business, Information System Strategy |
| 201.104 | MARKETING MANAGEMENT | Core | 4 | Marketing Environment, Market Segmentation, Product and Brand Management, Pricing Strategies, Promotion and Distribution Channels, Digital Marketing Basics |
| 201.105 | DATA BASE MANAGEMENT SYSTEMS | Core | 4 | Database Concepts, Relational Database Model, SQL Queries, Database Design and Normalization, Transaction Management, Database Security |
| 201.106 | ADVANCED SPREADSHEETS | Core | 2 | Advanced Excel Functions, Data Analysis Tools, Pivot Tables and Charts, Data Validation, Macros and VBA Basics, Business Reporting |
| 201.107 | BUSINESS COMMUNICATION | Core | 2 | Verbal and Non-verbal Communication, Written Communication Skills, Presentation Skills, Interpersonal Communication, Professional Etiquette, Cross-cultural Communication |
| 201.108 | BUSINESS STATISTICS | Core | 4 | Descriptive Statistics, Probability Distributions, Hypothesis Testing, Regression Analysis, Data Visualization, Statistical Inference |
| 201.109 | ESSENTIALS OF BUSINESS ECONOMICS | Core | 4 | Microeconomics Principles, Macroeconomics Concepts, Demand and Supply Analysis, Market Structures, National Income Accounting, Monetary and Fiscal Policy |
Semester 2
| Subject Code | Subject Name | Subject Type | Credits | Key Topics |
|---|---|---|---|---|
| 201.201 | HUMAN RESOURCE MANAGEMENT | Core | 4 | HR Planning and Staffing, Training and Development, Performance Management, Compensation and Benefits, Employee Relations, HR Analytics |
| 201.202 | FINANCIAL MANAGEMENT | Core | 4 | Time Value of Money, Capital Budgeting, Cost of Capital, Working Capital Management, Dividend Policy, Financial Risk Management |
| 201.203 | RESEARCH METHODOLOGY | Core | 4 | Research Design, Data Collection Methods, Sampling Techniques, Data Analysis, Report Writing, Ethical Considerations |
| 201.204 | SOFTWARE ENGINEERING | Core | 4 | Software Development Life Cycle, Requirements Engineering, Software Design Principles, Testing and Quality Assurance, Software Project Management, Agile Methodologies |
| 201.205 | OBJECT ORIENTED ANALYSIS AND DESIGN | Core | 4 | OOAD Concepts, UML Diagrams, Object-Oriented Principles, Design Patterns, Requirements Modeling, Architectural Design |
| 201.206 | WEB TECHNOLOGIES | Core | 4 | HTML, CSS, JavaScript, Front-end Frameworks, Back-end Development, Database Connectivity, Web Security, Cloud-based Web Services |
| 201.207 | PROJECT MANAGEMENT | Core | 4 | Project Life Cycle, Project Planning and Scheduling, Resource Management, Risk Management, Project Monitoring and Control, Stakeholder Management |
| 201.208 | BUSINESS ANALYTICS | Core | 4 | Introduction to Analytics, Data Mining Techniques, Predictive Modeling, Descriptive and Prescriptive Analytics, Visualization Tools, Business Intelligence |
Semester 3
| Subject Code | Subject Name | Subject Type | Credits | Key Topics |
|---|---|---|---|---|
| 201.301 | QUANTITATIVE TECHNIQUES FOR MANAGERIAL DECISIONS | Core | 4 | Linear Programming, Decision Theory, Network Analysis, Simulation Models, Game Theory, Forecasting Techniques |
| 201.302 | ENTERPRISE RESOURCE PLANNING | Core | 4 | ERP Concepts and Architecture, ERP Implementation Strategies, Business Process Integration, ERP Modules (Finance, HR, SCM), ERP Selection and Customization, Challenges in ERP Adoption |
| 201.303 | IT GOVERNANCE, RISK & COMPLIANCE | Core | 4 | IT Governance Frameworks (COBIT), Risk Management Principles, Compliance Regulations (GDPR, HIPAA), Information Security Management, Auditing IT Systems, Business Continuity Planning |
| 201.304 | IT INFRASTRUCTURE MANAGEMENT | Core | 4 | Network Management, Server and Storage Management, Data Center Operations, Cloud Infrastructure, IT Asset Management, Virtualization Technologies |
| 201.321 | IT SERVICE MANAGEMENT FOUNDATIONS | Elective - IT Service Management | 4 | IT Service Management Introduction, ITIL Framework Overview, Service Value System, Guiding Principles of ITIL, Service Management Practices, Continual Improvement |
| 201.322 | SERVICE DESIGN AND TRANSITION | Elective - IT Service Management | 4 | Service Design Principles, Service Catalog Management, Availability and Capacity Management, Service Level Management, Change Management Process, Release and Deployment Management |
| 201.323 | SERVICE OPERATIONS AND CONTINUAL SERVICE IMPROVEMENT | Elective - IT Service Management | 4 | Incident Management, Problem Management, Request Fulfilment, Event Management, Continual Service Improvement Model, Measuring and Reporting Service Performance |
| 201.324 | CLOUD SERVICE MANAGEMENT | Elective - IT Service Management | 4 | Cloud Computing Models, Cloud Service Provisioning, Cloud Security Management, Cost Optimization in Cloud, Multi-cloud Management, Cloud Governance |
| 201.325 | ITIL EXAM PREPARATION | Elective - IT Service Management | 4 | ITIL Foundation Exam Structure, Key Concepts of ITIL 4, Service Value Chain Activities, ITIL Practices Review, Practice Questions and Mock Exams, Effective Exam Strategies |
| 201.326 | SUMMER INTERNSHIP PROJECT | Core | 4 | Project Planning and Scoping, Data Collection and Analysis, Problem Solving, Report Writing, Presentation Skills, Industry Application |
Semester 4
| Subject Code | Subject Name | Subject Type | Credits | Key Topics |
|---|---|---|---|---|
| 201.401 | STRATEGIC MANAGEMENT | Core | 4 | Strategic Planning Process, Environmental Analysis, Competitive Advantage, Corporate Strategy, Strategy Implementation, Strategic Control |
| 201.421 | DEVOPS AND AGILE SERVICE MANAGEMENT | Elective - IT Service Management | 4 | DevOps Principles and Practices, Continuous Integration/Delivery, Agile Methodologies for Services, Automation and Tooling, Cultural Aspects of DevOps, Site Reliability Engineering (SRE) |
| 201.422 | IT BUSINESS RELATIONSHIP MANAGEMENT | Elective - IT Service Management | 4 | BRM Principles and Value, Strategic Partnering, Demand Shaping, Portfolio Management, Communication and Stakeholder Engagement, Measuring BRM Effectiveness |
| 201.423 | CYBERSECURITY AND DATA PRIVACY MANAGEMENT | Elective - IT Service Management | 4 | Cybersecurity Fundamentals, Threat and Vulnerability Management, Data Privacy Regulations (India-centric), Incident Response, Security Controls Implementation, Risk Assessment in Cybersecurity |
| 201.424 | DIGITAL TRANSFORMATION STRATEGY | Elective - IT Service Management | 4 | Concepts of Digital Transformation, Enabling Technologies (AI, IoT, Blockchain), Digital Business Models, Organizational Change Management, Innovation and Agility, Digital Strategy Implementation |
| 201.402 | DISSERTATION | Core | 12 | Problem Identification, Literature Review, Methodology Design, Data Analysis and Interpretation, Report Writing, Research Presentation |
